Under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), businesses and organizations that provide goods and services to people in Ontario have to meet certain accessibility standards in five areas: Þ Customer Service; Þ Transportation; Þ Information and Communications; Þ Built Environment; and Þ Employment. Ontario’s first accessibility standard, the Customer Service Standard, came into effect on January 1, 2008. The Standard states what businesses and other organizations in Ontario must do to make the provision of their goods and services more accessible to people with disabilities. The Ontario Educational Services Corporation (OESC-CSEO), in partnership with representatives from school boards across Ontario, developed exemplars for boards to assist in the development of policies and procedures related to the Customer Service Standard. In addition, OESC-CSEO and partners have also developed training modules which will assist us with the training requirements of the Standard. This training, for all HWDSB employees, will help us to ensure greater awareness and responsiveness to the needs of persons with disabilities. By February 15 2010, principals and managers must ensure that all staff in their buildings or departments (including custodial and secretarial staff) have viewed the training modules for Customer Service, which are available at: http://oesc.apandrose.com/en_CA/welcome/ . The complete training takes approximately 40 minutes. When you have completed this training, please let me know by email.
Þ Customer Service;
Þ Transportation;
Þ Information and Communications;
Þ Built Environment; and
Þ Employment.
Ontario’s first accessibility standard, the Customer Service Standard, came into effect on January 1, 2008. The Standard states what businesses and other organizations in Ontario must do to make the provision of their goods and services more accessible to people with disabilities.
The Ontario Educational Services Corporation (OESC-CSEO), in partnership with representatives from school boards across Ontario, developed exemplars for boards to assist in the development of policies and procedures related to the Customer Service Standard. In addition, OESC-CSEO and partners have also developed training modules which will assist us with the training requirements of the Standard.
This training, for all HWDSB employees, will help us to ensure greater awareness and responsiveness to the needs of persons with disabilities.
By February 15 2010, principals and managers must ensure that all staff in their buildings or departments (including custodial and secretarial staff) have viewed the training modules for Customer Service, which are available at:
http://oesc.apandrose.com/en_CA/welcome/ .
The complete training takes approximately 40 minutes.
When you have completed this training, please let me know by email.